Questions? If you can't find your answers below, you can reach us at hello@curiousred.com
We're here to help!
Returns, Exchange, & Warranty
What is your return policy?
Our standard return policy is 30 days, no questions asked. If you're not happy by day 30, you can return or exchange your Makus for free, even if you've worn them out in the wild!
To make a return or exchange, simply email us at hello@curiousred.com with your order number.
How do I make a return or exchange?
Simply email us at hello@curiousred.com with your order number.
Shipping
Where do you ship?
We ship worldwide!
How much does shipping cost?
Prices vary depending on the shipping destination. We recommend adding products to your cart and going through the check-out process to get a quote.
What are your shipping methods and how long do they take?
For most destinations,we offer two shipping options:
Standard Shipping which takes 7-12 business days to North America, up to 5 business days to East Asia, and 10-20 business days to all other destinations around the world.
Express Shipping, which takes 3-5 business days to arrive to all destinations around the world.
Who is responsible for customs & duties?
It will be the buyer’s responsibility to pay for any Import, Duty, VAT, and Customs Fees that may apply to shipping to their country. We currently ship from China.
About & Other
Do I get a Warranty?
Yes. You get our Curious Red Triple Guarantee! Which includes:
- A One-Year Warranty — we'll replace your Makus in case of defects in material or craftsmanship
- Free Exchanges — exchange your Makus within 30 days of purchase
- Full-refund — return your Makus for a full refund within 30 days of purchase
How can I purchase a gift voucher?
You can purchase gift cards at: https://www.curiousred.com/products/gift-card
Do you have a physical store?
We don’t have a physical store.
Do you sell in retail stores?
As of yet, we do not. If you're interested in carrying Curious Red products in your store, please reach out to David at d@curiousred.com.
Where are you based?
We’re based between the USA, Lebanon, and China.
Where are Makus made?
We’re based between the USA, Lebanon, and China.Our materials are sourced from around the world and Makus are handcrafted in China according to Curious Red Quality standards.
Product & Fit
What are available models and colors?
We have three Maku models available, which you can see below:
Black on Black — Black on Red — White on Tan
What’s the difference between the Black on Black, Black on Red, and White on Tan Makus?
All three Maku models have the same constructions, sole, and rope (lace). The difference is in the footbed.
The Black on Black includes an anti-slip rubber footbed designed to perform better in wet environments.
The White on Tan and Black on Red include a genuine suede leather and premium synthetic footbed leather footbed respectively, providing a slightly more comfortable feel and a more colorful aesthetic.
Both the Black on Black and Black on Red are vegan.
For a more detailed comparison visit our product comparison page.
Are any of your shoes vegan?
Yes, the Black on Black and Black on Red models are vegan. They are made of high-quality synthetic footbeds.
Are Maku sandals just for the beach?
Makus were designed for whatever life throws at you —from city streets to light trails, and every place in between. Their custom-designed sole delivers the right balance of impact absorption, puncture resistance, and slip resistance. That means you can wear them all day in a wide range of conditions.
Are they 'Zero drop'? What is the heel-toe drop on your shoes?
Maku Sandals are zero drop. They have a 10mm sole throughout.
Are Makus comfortable? Does the rope irritate the skin?
Most people who try Makus tell us they often end up wearing them more than anything else. That says a lot about comfort. The overwhelming feedback we’ve received so far is that their Makus are one of the most comfortable pairs of footwear they own. We believe you’ll agree with them.
But if for any reason you don't, we offer a full refund within 30 days, no questions asked. So give it a shot!
What are the available sandal sizes?
Sizes are available in US Women’s 5 to US Men’s 12.5 inclusive or EU 35-46, in whole sizes only. In the near future, we will be adding more sizes and possibly kids' sizes.
Do Maku Sandals have arch support?
No, Makus don't have arch support. The sole has the same thickness across.
How much do they weigh?
A pair of Black on Black Maku sandals size EU40 weigh 290 grams or 10oz.
How do I clean my Makus?
Your Makus are wateproof. To clean them, follow these instructions:
- Hand wash using soap or in a washing machine using cold water and 400rpm (low spinning cycle)
- Use a gentle bleach-free detergent
- Never use bleach or fabric softeners
- Never tumble dry
- Dry at room temperature in the shade, away from any source of heat
- To prevent color bleeding, hang from the straps right after washing while preventing the footbed from coming into contact with the straps
- Wait for sandals to completely dry before wearing
What about when they get wet?
While the Black on Black Makus perform best in wet environment, all 3 models resist water.
The Black on Black rubberized footbed provides the best slip resistance when wet, and is quick drying.
The Black on Red model is comfortable when wet and its red suede footbed is slip-resistant when wet.
The White on Tan's footbed is somewhat slippery when wet, as you'd expect of any genuine suede leather footbed.
If your Makus get wet, simply dry at room temperature in the shade, away from any source of heat. To prevent color bleeding, hang them from the straps while preventing the footbed from coming into contact with the straps. Both Black on Red and White on Tan require some time to completely dry after being soaked.